You said, we listened!

Overall experience

  • 88% describe their overall experience of this GP practice as good (Above the local (CCG) average and national average

Your health

  • 89% say they have had enough support from local services or organisations in the last 12 months to help manage their long-term condition(s) (Above the local (CCG) average and national average

Your last appointment

  • 95% felt their needs were met during their last general practice appointment (same the local (CCG) average and above national average
  • 91% felt the healthcare professional recognised or understood any mental health needs during their last general practice appointment (Above the local (CCG) average and national average
  • 95% had confidence and trust in the healthcare professional they saw or spoke to during their last general practice appointment (Above the local (CCG) average and national average
  • 92% were involved as much as they wanted to be in decisions about their care and treatment during their last general practice appointment (Above the local (CCG) average and national average
  • 90% say the healthcare professional they saw or spoke to was good at treating them with care and concern during their last general practice appointment (Above the local (CCG) average and national average
  • 90% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment (Above the local (CCG) average and national average
  • 91% say the healthcare professional they saw or spoke to was good at giving them enough time during their last general practice appointment (Above the local (CCG) average and national average
  • 77% waited 15 minutes or less after their appointment time to be seen at their last general practice appointment (Above the local (CCG) average and national average

Making an appointment

  • 72% describe their experience of making an appointment as good (Above the local (CCG) average and national average
  • 100% took the appointment they were offered (Above the local (CCG) average and national average
  • 84% were satisfied with the type of appointment they were offered (Above the local (CCG) average and national average
  • 71% were offered a choice of appointment when they last tried to make a general practice appointment (Above the local (CCG) average and national average

Your local GP services

  • 58% usually get to see or speak to their preferred GP when they would like to (Above the local (CCG) average and national average
  • 75% are satisfied with the general practice appointment times available (Above the local (CCG) average and national average
  • 97% find the receptionists at this GP practice helpful (Above the local (CCG) average and national average
  • 57% find it easy to get through to this GP practice by phone

You said we listened!

We have increased our telephone lines into the practice to enable patients to get through to us quicker with delay.

 

Contact Us

The Village Surgery
South Liverpool NHS Treatment Centre
32 Church Road
Garston
Merseyside
L19 2LW
Tel: 0151 295 9020