PLEASE NOTE DURING COVID WE ARE OPERATING A TRIAGE SYSTEM.
Each day we have appointments to be given out for every doctor or nurse on duty. You can access these by phoning each morning or call in from 8:30 am for the morning appointments and again at 12:00pm for the afternoon appointments. You can also book appointments online by registering for Patient Access.
Telephone consultations can be arranged. Please ring during surgery and give your details and you will be advised that a doctor will call you back
To avoid wasted appointments, patients are required to cancel unwanted appointments as soon as possible. Also please ensure you answer your phone when you are expecting the Dr to call, we are extremely busy and we cannot promise the GP can try to call you several times.
Seeing The Doctor
Consultations are by appointment and can be made by telephoning 0151 295 9020. You may see any of the doctors, though we recommend that you consult one doctor during the course of a particular illness where possible.
Home Visit By The Doctor
The demand on the GP's time has increased over the years, home visits must now be reserved for patients who are housebound or too ill or incapacitated that they cannot come, or be brought, to the surgery. Going out on a visit takes the doctors away from the surgery for about 4-5 times the duration of a usual appointment, putting a significant demand on resources.
You will be asked the reason of the visit and a contact telephone number where the doctor can contact you so that the doctors can decide if a visit is necessary.
In some cases patients will be expected to come to the surgery. In almost all cases children can be brought to the surgery where we have the best conditions for examination. This is safer for your child, as urgent problems can be referred to hospital quickly.
If you do need a home visit please telephone the surgery before 10.00am if possible. This will help the doctors to divide up and plan their visits which will normally be made after morning surgery, with some visits being made in the afternoon. Late requests means the On Duty doctor has to leave the surgery, resulting in less cover for emergencies presenting to the practice.
If you think the visit will not wait, please advise the receptionist accordingly.
Telephone - 0151 295 9020
Lack of transport is not a reason to request a home visit; all children should be
brought to the surgery to be seen.
Out Of Hours
For emergencies which cannot wait until the next morning, telephone 295 9020 your call will automatically be transferred to our out of hours service. A doctor is covering the Practice at all times, through Unplanned Care 24. You may be offered advice, invited to attend the South Liverpool Treatment Centre or visited at home, only if necessary.
All Children should be brought to the Primary Care Centre prior to 8pm